FAQ: ALDAY - Impossibly comfortable denim, with open-knit fabric.
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Who are you guys?

We’re Alday Denim. A completely new take on what a clothing company can be. We believe that things are way too complicated for guys. We need denim that can roll with us wherever we go, but when we looked for something like this we were barraged with tons of options from $20 to $200.

Why can’t we just find a pair of denim that works for everything? Pants that feel good right out of the box without rules: like no washing and dumb break-in periods? Why isn’t there an easy mode for pants? After working in the industry for years we know that this is possible if you throw out the playbook and build a brand from scratch that doesn’t play the label game.

So we’re doing it. By working with you we’re focused 100% on creating the best pant imaginable through constant iteration. We’re happy you’re here with us on our journey to fix pants.

Last updated: October 10, 2018 18:09

But like actually who are you guys?

Oh ok got it. We’re Danny Kurtzman and Ryan Mark. We’ve worked together as a team with another company (3Point Distribution) which serves as a growth partner for small brands looking for a boost. Cooperatively they’ve helped brands level-up their organizations with anything from marketing, product development, all the way to the nuts and bolts of customer service and fulfilling orders for brands. After consulting with and helping grow dozens of brands over the years we decided that now is the perfect time to solve this problem.

Last updated: October 10, 2018 18:09

Where are you guys based?

We’re based out of Irvine, California in Orange County. Danny and Ryan are involved with another company which serves as a partner for small brands around the world who are trying to make their transition from small brand to medium and all the way up to global powerhouse.

Last updated: October 10, 2018 18:09

Do you provide a warranty?

We provide a 12 month warranty against all quality defects. This will cover all rivets, buttons, and seams on a good-faith analysis by our team. We will evaluate the product before approving a return through customer provided photos. In order to be approved the pants would have been subjected to normal wear-and-tear.

Last updated: October 10, 2018 18:09

Will you guys tailor them for me?

Unfortunately we do not offer alterations. The pants will be offered in multiple inseams to accommodate tons of sizes and we’re going to great effort to design a quick sizing poll to lock down ideal sizes for all backers. Sometimes one brand’s 30 is another brand’s 33. We’d like to eliminate this confusion and vagueness to give everyone the best fit possible.

Last updated: October 10, 2018 18:09

What if they don’t fit?

The pants are offered in multiple inseams to accommodate tons of sizes and we’re going to great lengths to design a quick sizing poll to lock down ideal sizes for all backers. Sometimes one brand’s 30 is another brands 33. We’d like to eliminate this confusion and vagueness to give everyone the best fit possible. If they still don’t fit we’ll be happy to make exchanges where necessary.

Last updated: October 10, 2018 18:09

I’m not sure what my size is?

The pants will be offered in different inseams to accommodate tons of sizes and we’re going to great lengths to design a quick sizing poll to lock down ideal sizes for all backers. Sometimes one brand’s 30 is another brands 33. We’d like to eliminate this confusion and vagueness to give everyone the best fit possible.

Last updated: October 10, 2018 18:09

Inseam lengths?

We will offer the pants in 30 inch and 32 inch inseams. We might add more depending on how much we raise. If you have an inseam that’s shorter or longer than these ranges you can put your order down to lock in the price and request a refund later on if we don’t end up making your preferred size.

Last updated: October 10, 2018 18:09

Fit in specific areas?

The fits will be subject to slight adjustments to better accommodate the results of the feedback we get from our customers during our quick sizing questionnaire, which we’ll be sending to all backers. Our knit denim is unique from other styles of denim in that you can often go as many as 2 sizes down and still be comfortable if you’d like the fit a bit more snug.

Last updated: October 10, 2018 18:09

Can I cancel my order or change my size?

Yes, if you’d like to cancel you can do so two weeks after the close of the campaign. We’ll communicate.

Last updated: October 10, 2018 18:09

Can I exchange the pants after I’ve received them?

Despite our extensive efforts to dial in perfect sizing for all customers, sometimes it’s an imperfect art and people might need to size up or down.

We get it, no sweat. We’ll do our best to make the exchange process as painless as we can.

The sooner we hear from you the more likely you are to receive a timely exchange so please reach out immediately after you receive your package.

Last updated: October 10, 2018 18:09

How do I change my address after I back the campaign?

Things change, people move, a lot can happen between now and April, so don’t worry about it.

We’ll send out a reminder update to all backers to make sure that we have your most up-to-date address once we get closer to shipping time.

Last updated: October 10, 2018 18:09

How do I add another pant to my current pledge?

It’s easy! To add another product or pack to your pledge - you need to click on “Manage my Pledge” on our campaign page. Then click on “Change your Pledge”.

Once you’ve done that, scroll down to the pledge you made and add the amount you need to get another reward to your existing pledge. So if you’ve already got Early Bird Package ($69.00) you’ll just need to change it to $128.00 to get an extra pair of denim. If you have any further questions don’t hesitate to reach out.

Please notes that our Super Early Bird pricing is limited to the first couple days of the campaign only this applies to add-ons as well.

Last updated: October 10, 2018 18:09

How is shipping handled?

We’ll pack all of our orders in our own warehouse and ship them out in the order that backers checked out.

Last updated: October 10, 2018 18:09

Tracking?

All orders will include tracking and insurance. You will be updated with your tracking number when it is available.

Last updated: October 10, 2018 18:09

Can I expedite my shipping?

Unfortunately we do not offer expedited shipping, but we can assure you that all orders will go out as soon as we get inventory into our warehouse in April.

Last updated: October 10, 2018 18:09

Do you ship to my country?

We ship worldwide! We want to make it easy to be comfortable wherever you might be. In countries where it’s available to us, we’ll also provide door-to-door tracking upon shipment.

There are some countries which we will require address verification, and if we’re not provided a compliant global address that’s recognized by international shipping carriers your order will be delayed so please take care in double-checking your address when we reach out to you.

Last updated: October 10, 2018 18:09

When will I get them?

In April, or if we get a ton of orders we’ll likely break them into two batches based on the order purchased. So if you’re order 378,234,879 you’ll be in the second batch, but if you’re order 400 you’ll get them in April.

Last updated: October 10, 2018 18:09

How does your denim compare to other stretch denim products?

We’ve tested over 50 different styles of denim across 30 different brands to find exactly what was missing. Through our research the only pants that even come close cost over $200, and even then they’re made to be sold in department stores, seasonal, and styled in way to show off the brand. In other words not meant for 99% of guys out there.

By not following this model we have the ability to update things across seasons when we find better ways of improving on them, and we can go premium without the uncharge of selling through retail department stores. That model usually looks like this manufacturing doubled to sell to a retailer and then doubled again to sell to a customer. So those $200 jeans you see at a department store were only sold to the store for $50.

Last updated: October 10, 2018 18:09

While placing the order or backing this project, I was not asked to enter my shipping address. How will you know where to ship?

After the campaign closes and is fully funded on November 10th, 2018, you will receive a survey. That survey will ask you to enter your exact shipping address and choose the color and size of the pant(s) you would like to have (depending on the reward tier you backed). We’ll also have some fit questions, which have been designed by gathering data-points from hundreds of measurements across 10s of thousands of past sales. By giving us this feedback we’ll be able to find your perfect fit and get your pants to you immediately once their ready.

Last updated: October 10, 2018 18:09

Where is the product made?

The product was developed in close collaboration with a mill in China that has been a manufacturing partner of ours for over a decade.

Last updated: October 10, 2018 18:09

Are you guys going to raise prices later on?

It’s our goal to give back as much as we can to our backers as we can to say thank you for the early support. So the price you see here is an exclusive, and way cheaper than you’ll ever find a pair of Aldays in the future.

The way we view pricing is simple. Most denim brands tack on upwards of $100 to convince you that all the cool kids are wearing their denim. They’re selling a lifestyle of cool. We think you guys are cool enough as is, but we do think you could be more comfortable. So instead of multi-million dollar ad campaigns with the hottest celebrities, we’re putting dollars back into the product.

We’ll always price our pants transparently and you can feel good knowing you’re getting the best bang for your buck. If we ever release more expensive pants it would be done in order to make them better for you guys with new features, major upgrades, or cutting edge technology, etc.

Last updated: October 10, 2018 18:09

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
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